TopTCG / Customer care

Pre-order policy

Updated November 4, 2026

Pre-order labels identify products associated with a future release or pending inventory. Checkout is not open yet and no reservation or payment is created by adding an item to your bag.

Before paying

When pre-orders become available to purchase, the listing and checkout must identify the expected release or dispatch date, payment timing, and any item-specific restrictions. Do not assume that a catalog listing guarantees an allocation.

Release dates and allocations

Publisher schedules and supplier allocations can change. Listed release dates are estimates, not delivery promises. If an accepted allocation cannot be fulfilled, the affected items will be canceled and refunded. If a delay occurs, we will provide an updated estimate and the cancellation options required by applicable law.

Cancellation

Request cancellation before the item enters dispatch processing. There is no automatic pre-order cancellation percentage fee under this policy. If cancellation can be completed before dispatch, paid amounts for the canceled items will be refunded to the original payment method. Statutory cancellation rights remain unaffected.

Mixed orders

Unless split fulfillment is offered before payment, pre-order and in-stock items in one order ship together when all items are ready.

Questions? Contact TopTCG.